FAQ
How long will it take for my order to arrive?
It takes 2-5 business days to create apparel products and 2-7 for non apparel products. Average shipping time is 4 days depending on orders destination. Most orders are received in 7-10 business days of ordering.
Please allow 10 - 14 days for International orders.
How will my order ship?
U.S - USPS, FedEx, DHS
International - FedEx, DHL, DPD, Latvian Postal Service
What is the status of my order?
A tracking number will be sent to the email address you provided when placing your order. You will receive tracking information when order ships.
What methods of payment do you accept?
We accept all major credit cards and PayPal.
How secure is my payment?
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).
What is your return policy?
Please see Refund Policy
How do I contact Customer Service?
We can be contacted at CustomerService@33-Apparel.com